Frequently Asked Questions

See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.
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We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Our battery-powered vacuum cleaners combine the power and performance of a traditional vacuum with the versatility and ease of a cordless model, which means you get the highest quality of clean every time.

Not only do front load washing machines include more settings, making it easier to select the right choice for your garments, but they’re also physically gentler in the washing process, meaning your clothes last longer.

Environmentally speaking, front load washing machines far exceed the energy-saving capabilities of their top load counterparts. In addition, they’ve been shown to be gentler on clothes and tougher on stains - an excellent choice for any household.

Yes, putting your rangehood filter in the dishwasher is an excellent and simple way to make sure it is thoroughly cleaned.
Yes, it’s important not only for the health of your home but for maintaining cleanliness that odours and cooking steam/smoke are removed.
A HEPA filter is quite effective at trapping bacteria and viruses, but it will not kill them.

Yes, vacuum cleaner batteries can be, and you can find them online via our spare parts and accessories web pages.

It is now easier than ever to add those forgotten items to your machine after a cycle has started. Simply press the ’Pause and Add Clothes’ button and wait for the door to unlock, add your items and press ’Start/Pause’ to recommence the wash cycle.

The multiple wires and circuits involved in electrical cookers mean only licensed electricians are able to install them in your kitchen. For gas cookers, a licensed gas fitter or plumber is required. Once these installations have been completed, the technician will be able to provide you with a certificate of compliance, giving you peace of mind and ensuring everything is safe and to code.

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