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WARRANTY INFORMATION AND CHANGES TO CONSUMER LAW

General statements
The warranty statements are located below and are distributed with the appliance.

Enquiry contact
If you have any queries, please call Electrolux Home Products on 13 13 49.
Electrolux Home Products
Electrolux Home Products fully assures all customers that our goods come with statutory guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. The benefits under Electrolux’s warranty are in addition to other rights you have at law.

Product Warranty

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX BUILT-IN OVENS, COOKTOPS, FREESTANDING COOKER AND WARMING DRAWER

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.

1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX BUILT-IN OVENS, COOKTOPS, FREESTANDING COOKER AND WARMING DRAWER

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.

1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX SOLO MICROWAVES

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.

1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 12 months and in New Zealand for a period of 12 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period Electrolux or its ASC will not service the Appliance. If the Appliance is defective, you should return the Appliance to the place of purchase for a replacement. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ and www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX BUILT-IN CONVECTION MICROWAVE AND BUILT-IN WARMING DRAWER

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1 In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux ’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ and www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX BUILT-IN CONVECTION MICROWAVE AND BUILT-IN WARMING DRAWER

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1 In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux ’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ and www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX RANGEHOODS

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7 Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX DISHWASHERS

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10 New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11 Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX REFRIGERATORS AND FREEZERS

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance. Specific components are warranted against manufacturing defects in Australia and New Zealand for the periods listed below;
  • Compressor – Further 3 years
  • External Condenser – Further 3 years
  • Evaporator – Further 3 years
  • Drier – Further 3 years


4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7 Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Go ods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX WASHING MACHINES & WASHER/DRYERS

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months following the date of original purchase of the Appliance.
  • Inverter motor – Further 8 years

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ or www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX DRYER

 

 This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX WASHING MACHINES & WASHER/DRYERS

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.
3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months following the date of original purchase of the Appliance.
  • Inverter motor – Further 8 years

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ or www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX FLOOR CARE

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance with the exception of the following parts:
  • Rechargeable batteries/Battery packs – Limited to the first 3 months from date of purchase when used under normal conditions. Reduction in battery runtime due to battery age or use is considered normal and is not a defect and is not covered by this warranty after 3 months.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5.Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries (except Rechargeable batteries and Battery packs as above), filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

(x) suction of any liquids or building materials (including plaster or concrete dust)

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10 New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX PORTABLE AIR CONDITIONER

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.

1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Appliance’ means any Electrolux product purchased by you and accompanied by this document;

(c) ‘ASC’ means Electrolux’s authorised serviced centres;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Appliances purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Appliances purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Appliance not having purchased the Appliance for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Appliances, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Appliances or services relate, including any non-excludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues in Australia for a period of 24 months and in New Zealand for a period of 24 months, following the date of original purchase of the Appliance.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASC will, at no extra charge if your Appliance is readily accessible for service, without special equipment and subject to these terms and conditions, repair or replace any parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASC may use refurbished parts to repair your Appliance. You agree that any replaced Appliances or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Appliance to and from Electrolux or its ASC. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship. This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Appliances not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Appliance;

(d) damage to the Appliance caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty.

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

WARRANTY

FOR SALES IN AUSTRALIA AND NEW ZEALAND

APPLIANCE: ELECTROLUX ACCESSORY PRODUCTS & SPARE PARTS

 

This document sets out the terms and conditions of the product warranties for Electrolux Appliances. It is an important document. Please keep it with your proof of purchase documents in a safe place for future reference should there be a manufacturing defect in your Appliance. This warranty is in addition to other rights you may have under the Australian Consumer Law.


1. In this warranty:

(a) ‘ACL’ or ‘Australian Consumer Law’ means Schedule 2 to the Competition and Consumer Act 2010;

(b) ‘Product’ means any Electrolux spare part and accessory product purchased by you and accompanied by this document;

(c) ‘ASPD’ means Electrolux’s Authorised Spare Parts Distributor;

(d) ‘Electrolux’ is the brand controlled by Electrolux Home Products Pty Ltd of 163 O’Riordan Street, Mascot NSW 2020, ABN 51 004 762 341 in respect of Products purchased in Australia and Electrolux (NZ) Limited (collectively “Electrolux”) of 3-5 Niall Burgess Road, Mount Wellington, in respect of Products purchased in New Zealand;

(e) ‘Warranty Period’ means the period specified in clause 3 of this warranty;

(f) ‘you’ means the purchaser of the Product not having purchased the Product for re-sale, and ‘your’ has a corresponding meaning.


2. Application: This warranty only applies to new Products, purchased and used in Australia or New Zealand and is in addition to (and does not exclude, restrict, or modify in any way) other rights and remedies under a law to which the Products or services relate, including any nonexcludable statutory guarantees in Australia and New Zealand.

3. Warranty Period: Subject to these terms and conditions, this warranty continues for a period of 12 months in Australia and New Zealand, following the date of original purchase of the Product.

4. Repair or replace warranty: During the Warranty Period, Electrolux or its ASPD will, at no extra charge, subject to these terms and conditions, repair or replace any Product or parts which it considers to be defective. Electrolux may, in its absolute discretion, choose whether the remedy offered for a valid warranty claim is repair or replacement. Electrolux or its ASPD may use refurbished parts to repair your Product. You agree that any replaced Products or parts become the property of Electrolux.

5. Travel and transportation costs: Subject to clause 7, Electrolux will bear the reasonable cost of transportation, travel and delivery of the Product to and from Electrolux or its ASPD. Travel and transportation will be arranged by Electrolux as part of any valid warranty claim.

6. Proof of purchase is required before you can make a claim under this warranty.

7. Exclusions: You may not make a claim under this warranty unless the defect claimed is due to faulty or defective parts or workmanship.

This warranty does not cover:

(a) light globes, batteries, filters or similar perishable parts;

(b) parts and Products not supplied by Electrolux;

(c) cosmetic damage which does not affect the operation of the Product;

(d) damage to the Product caused by:

(i) negligence or accident;

(ii) misuse or abuse, including failure to properly maintain or service;

(iii) improper, negligent or faulty servicing or repair works done by anyone other than an Electrolux authorised repairer or ASC;

(iv) normal wear and tear;

(v) power surges, electrical storm damage or incorrect power supply;

(vi) incomplete or improper installation;

(vii) incorrect, improper or inappropriate operation;

(viii) insect or vermin infestation;

(ix) failure to comply with any additional instructions supplied with the Appliance;

In addition, Electrolux is not liable under this warranty if:

(a) the Appliance has been, or Electrolux reasonably believes that the Appliance has been, used for purposes other than those for which the Appliance was intended, including where the Appliance has been used for any non-domestic purpose;

(b) the Appliance is modified without authority from Electrolux in writing;

(c) the Appliance’s serial number or warranty seal has been removed or defaced.


8. How to claim under this warranty: To enquire about claiming under this warranty, please follow these steps:

(a) carefully check the operating instructions, user manual and the terms of this warranty;

(b) have the model and serial number of the Appliance available;

(c) have the proof of purchase (e.g. an invoice) available;

(d) telephone the numbers shown below.


9. Australia: For Appliances and services provided by Electrolux in Australia: Electrolux goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Appliance repaired or replaced if the Appliance fails to be of acceptable quality and the failure does not amount to a major failure. ‘Acceptable quality’ and ‘major failure’ have the same meaning as referred to in the ACL.

10. New Zealand: For Appliances and services provided by Electrolux in New Zealand, the Appliances come with a guarantee by Electrolux pursuant to the provisions of the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act. Where the Appliance was purchased in New Zealand for commercial purposes the Consumer Guarantee Act does not apply.

11. Confidentiality: You accept that if you make a warranty claim, Electrolux and its agents including ASC may exchange information in relation to you to enable Electrolux to meet its obligations under this warranty. For more information on how we handle your personal information, see our privacy policy at www.electrolux.com.au/other/privacy/ or www.electrolux.co.nz/other/privacy/

 

Important Notice

Before calling for service, please ensure that the steps listed in clause 8 above have been followed.

AUSTRALIA

FOR SERVICE

or to find the address of your nearest authorised service centre in Australia

PLEASE CALL 13 13 49

OR EMAIL customercare@electrolux.com.au

 

FOR SPARE PARTS

or to find the address of your nearest spare parts centre in Australia

PLEASE CALL 13 13 50

OR EMAIL customercare@electrolux.com.au

FREQUENTLY ASKED QUESTIONS

See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.
Yes, many retailers run free in-store Electrolux cooking demonstrations. These cooking demonstrations will help you learn more about the features and functions so you can make the most of your Electrolux appliance. To find out when your local retailer has an Electrolux cooking demonstration click here.
Simply peel the stickers off. We recommend using eucalyptus oil to help remove any sticker residue from your appliance.
Simply download the Electrolux Home app from the Apple or Google Play app stores. Follow the instructions on the screen to connect your appliance or refere to the User Manual.
Register your appliance and opt in to receive product usage tips and other usage ideas for your appliance. Simply go to Register and complete the form or simply scan the QR code on your product and follow the links.
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online to call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
The Electrolux Customer Care Team are available seven days a week.
  • Monday-Friday 8am-7pm
  • Saturday 9am-3pm
  • Sunday 10am-3pm
All times are Eastern Standard Time.

BOOK SERVICE AND REPAIR

Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, everyday for both warranty and out of warranty service and repairs. That's our promise to you.

WE'RE HERE TO HELP

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CONTACT US

Our Customer Care team is available 7 days a week

MON to FRI 8am - 7pm EST
SAT 9am - 3pm EST
SUN 10am - 3pm EST
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Contact Electrolux 24/7. Send us your comments or questions. We're always happy to help.
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USER MANUAL

Looking for a manual? Download your appliance user manual here.