USER MANUALS


FREQUENTLY ASKED QUESTIONS

See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Simply peel the stickers off. We recommend using eucalyptus oil to help remove any sticker residue from your appliance.
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Simply download the Electrolux Home app from the Apple or Google Play app stores. Follow the instructions on the screen to connect your appliance or refere to the User Manual.
Register your appliance and opt in to receive product usage tips and other usage ideas for your appliance. Simply go to Register and complete the form or simply scan the QR code on your product and follow the links.
The Electrolux Customer Care Team are available seven days a week.
  • Monday-Friday 8am-7pm
  • Saturday 9am-3pm
  • Sunday 10am-3pm
All times are Eastern Standard Time.

BOOK SERVICE AND REPAIR

Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, everyday for both warranty and out of warranty service and repairs. That's our promise to you. 

FIND ADDITIONAL INFORMATION

Elux-support-product-warranty-information

WARRANTY INFORMATION

See what is covered in your appliance warranty and make sure you're covered.
Elux-support-product-videos-education-how-to

PRODUCT VIDEOS

Find helpful and sustainable ways to use your products and a great range of recipes.

WE'RE HERE TO HELP

Elux-support-contact-us

CONTACT US

Our Customer Care team is available 7 days a week

MON to FRI 8am - 7pm AEST
SAT 9am - 2pm AEST
SUN 10am - 2pm AEST
Elux-support-enquire-online-email

ENQUIRE ONLINE

Contact Electrolux 24/7. Send us your comments or questions. We're always happy to help.
Elux-support-service-repair

BOOK SERVICE AND REPAIR ONLINE

Reliable and professional service by fully qualified Electrolux approved technicians.

Book Now
+

How do I find my product number code?

Your product model number is located on your appliance serial plate. How to read the numbers on your serial plate:
(1) The model number, use this to search for user manuals or repair and service etc.
(2) Product Number Code (PNC), use this when searching for spare parts for your appliance.
(3) Serial Number, unique to your appliance.

/globalassets/os-journey-support/pnc-image/serial_plate_aeg-2.png

Sample image of serial plate

Where can I find the serial plate?

The serial plate is located in different areas depending on the type of appliance.

Cooktop

/globalassets/os-journey-support/pnc-image/cooktop.jpg

Freestanding Cookers

/globalassets/os-journey-support/pnc-image/freestanding-cooker.jpg

Ovens

/globalassets/os-journey-support/pnc-image/oven_90_combo.jpg

Rangehoods

/globalassets/os-journey-support/pnc-image/rangehood.jpg

Microwaves

/globalassets/os-journey-support/pnc-image/microwave.jpg

Warming Drawers

/globalassets/os-journey-support/pnc-image/warmingdraw.jpg

Fridges

/globalassets/os-journey-support/pnc-image/fridge.jpg

Freezers

/globalassets/os-journey-support/pnc-image/box_freezer.jpg

Dishwashers

/globalassets/os-journey-support/pnc-image/dishwasher.jpg

Vacuum Cleaners

/globalassets/os-journey-support/pnc-image/vacuum_cleaners.jpg

Washing Machine and Dryers

/globalassets/os-journey-support/pnc-image/washerdryer.jpg