Support
Support

SERVICE & REPAIR

Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.
TO BOOK* A SERVICE AND REPAIR PLEASE HAVE THE FOLLOWING INFORMATION READY

  • Appliance type
  • Model Number
  • Serial Number (if available)
  • Date of purchase (if Appliance is in Warranty)
*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance. If you are having an issue with a vacuum cleaner or portable air conditioner, please find a service and repair centre near you.
SERVICE AND REPAIR FEES (OUT OF WARRANTY)**

  • Monday – Friday $155.00
    Flat rate (includes service call out and labour) excludes spare parts.
  • Saturdays (not available for online booking)
    $185.00 Flat rate (includes service call out and labour) excludes spare parts.
  • Assistant Technician
    $70 (if required)

**Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.
Book Online Repair Service Find a Service Centre
*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance.

WHY CHOOSE ELECTROLUX SERVICE AND REPAIR

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Fully qualified approved technicians covering all parts of the country.
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Reliable and professional service
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Fixed fee for the repair labour costs*
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Original branded spare parts
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Better Living Offer on replacement appliances if it is not viable to repair**
"* Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.
** Conditions apply

TESTIMONIALS

PROFESSIONAL, POLITE, PUNCTUAL

The technician that repaired our fridge was such a great guy, professional, polite, punctual and thorough.

06 Dec 2021

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Adrian T

EXCELLENT CUSTOMER SERVICE

The customer service I received was outstanding. I selected my machine based partly on the fact that your company reputedly provides excellent customer service and you did not disappoint. Thank you!

04 Dec 2021

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Emilia H

GREAT FRIENDLY SERVICE

Thank you, great friendly service. The confirmation and reminders provided by Electrolux make it clear to customers of appointment date, time and expectations of Electrolux to ensure the health and welfare of technicians during appointments.

02 Dec 2021

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Gayle W

GOOD PRODUCT KNOWLEDGE AND TIDY

Your tech guy was fast efficient and had very good product knowledge and left the work site very tidy

28 Nov 2021

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Paul S

WHAT IS THE BETTER LIVING OFFER

The Better Living Offer* is available to assist you in purchasing a replacement for your unrepairable appliance. The voucher is the value of the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.

*Conditions Apply.

Book Online Repair Service View Better Living

FREQUENTLY ASKED QUESTIONS

See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online to call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
The Electrolux Customer Care Team are available seven days a week.
  • Monday-Friday 8am-7pm
  • Saturday 9am-3pm
  • Sunday 10am-3pm
All times are Eastern Standard Time.
If you are unsure about the meaning behind the icons on your appliance you can always refer to the user manual that accompanied your appliance. Simply go to User Manuals and type in your model number to download the relevant user manual.
Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.
Accessories can be purchased from the Electrolux Shop or see your Electrolux specialist retailer. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Simply go to Where to buy and type in your post code to find your nearest Electrolux retailer.
Spare parts for your Electrolux appliance can be purchased from the Electrolux Shop. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Simply go to User Manuals and type in your model number to download the relevant user manual.
Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.
View All FAQs

SERVICE CENTRE LOCATOR

Our Customer Care Team are available to assist you seven days a week, and a national network of experienced technicians and selected service agents. Simply select your appliance and enter your suburb or postcode here to find an Electrolux authorised service centre near you.
Choose appliance type: Please choose at least one appliance type.
Please choose at least one appliance type.

Please enter your city name, state or postcode*

Enter your city name, state or postcode.
View store list
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HOW TO FIND A SERVICE CENTRE

1. Enter in your Suburb, City or Postcode.

2. Choose at least one of your appliance types.

3. Choose a Service centre to display all the contact information or get directions.

Choose Appliance type

WE'RE HERE TO HELP

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CONTACT US

Our Customer Care team is available 7 days a week

MON to FRI 8am - 7pm EST
SAT 9am - 3pm EST
SUN 10am - 3pm EST
Call 13 13 49
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ENQUIRE ONLINE

Contact Electrolux 24/7. Send us your comments or questions. We're always happy to help.
Enquire Now
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BOOK SERVICE AND REPAIR ONLINE

Reliable and professional service by fully qualified Electrolux approved technicians.

Book Now