Service & Repair
Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.
Electrolux Service & Repair - For Your Peace of Mind
Our qualified technicians service all of Australia using genuine spare parts.
Track your technician's arrival online, so you always know when to expect them.
Call-out and labour charged at flat rates. Or call 13 13 49 and ask about our $299 Fixed-Price Repair. Either way, no surprises!
If your appliance is deemed not repairable, we'll offer you a voucher to be used towards a new Electrolux appliance.
To book* a service and repair please have the following information ready
- Appliance type
- Model Number
- Serial Number (if available)
- Date of purchase (if Appliance is in Warranty)
*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance. If you are having an issue with a vacuum cleaner or portable air conditioner, please find a service and repair centre near you.
Service & repair fees (Out of warranty)**
- Monday – Friday $175.00 Flat rate (includes service call out and labour) excludes spare parts.
- Saturdays $185.00 Flat rate (includes service call out and labour) excludes spare parts.
- Assistant Technician $70 (if required)
**Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.
MANAGE MY BOOKING
*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance.
Service Centre Locator
Our Customer Care Team are available to assist you seven days a week, and a national network of experienced technicians and selected service agents. Simply select your appliance and enter your suburb or postcode here to find an Electrolux authorised service centre near you.
Choose appliance type:
What Is The Better Living Offer
The Better Living Offer* is available to assist you in purchasing a replacement for your unrepairable appliance. The voucher is the value of the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.
The Better Living Offer* is available to assist you in purchasing a replacement for your unrepairable appliance. The voucher is the value of the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.
Frequently Asked Questions
See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.
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Appliance is not working, how do I get it fixed?
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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How do I change my service booking?
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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What are the opening times for the Electrolux Customer Care Support team?
The Electrolux Customer Care Team are available 7 days a week.
- Monday-Friday 8am-7pm
- Saturday 9am-2pm
- Sunday 10am-2pm
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What do the icons on my appliance mean?
If you are unsure about the meaning behind the icons on your appliance you can always refer to the user manual that accompanied your appliance. Simply go to User Manuals and type in your model number to download the relevant user manual.
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What does it mean if I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.
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What does it mean if my refrigerator’s digital temperature display is flashing?
If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider on 13 13 49 or contact us and we will be glad to assist you with information about what the display means and what steps to take.
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Where can I buy accessories for my appliance?
Accessories can be purchased from the Electrolux Shop or see your Electrolux specialist retailer. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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Where can I buy Electrolux Appliances?
Simply go to Where to buy and type in your post code to find your nearest Electrolux retailer.
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Where can I buy spare parts for my appliance?
Spare parts for your Electrolux appliance can be purchased from the Electrolux Shop. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
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Where can I get a copy of the user manual?
Simply go to User Manuals and type in your model number to download the relevant user manual.
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Where do I go for warranty queries?
Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.
Book a Service & Repair
Reliable and professional service by fully qualified Electrolux approved technicians.